Shipping Policy

Effective date: October 10, 2026

Valnoril ships to the destinations available in our checkout. Enter your delivery address to see the shipping services, charges, and any estimated delivery information offered for that order. We do not promise the reference store's U.S.-only coverage, free shipping, or fixed delivery time.

Processing and delivery

Orders are prepared after payment is accepted. Processing and carrier transit are separate stages. Any delivery estimate shown before or after checkout is an estimate, not a guaranteed arrival date, unless we expressly state otherwise. Peak periods, customs processing, severe weather, and carrier disruption can cause delays. Where a tracked service is used, we will email tracking information after dispatch; carrier scans may take time to appear.

Address, customs, and delivery issues

Please check your delivery address carefully before placing an order. Contact us immediately if it needs correction; we cannot guarantee a change after dispatch. For cross-border deliveries, customs duties, import taxes, and clearance charges may apply unless checkout expressly says they are included. Any such charges are the recipient's responsibility where permitted by law.

If tracking indicates a problem, or a parcel is missing or damaged, email service@valnoril.com with your order number and tracking details. We will work with the carrier and review the available evidence. If an item was not delivered as agreed, your applicable consumer rights remain in force. A package returned because of an incorrect address or failure to collect may require a new shipping charge before we send it again; we will discuss the options with you first.

Contact: service@valnoril.com | +86 15232338030. Customer service hours: Monday–Friday, 9:00 a.m.–6:00 p.m. China Standard Time (UTC+8), excluding public holidays. These are support hours, not warehouse processing or carrier delivery hours.