Return Policy

Effective date: October 10, 2026

We hope you enjoy your Valnoril jewelry. If something is not right, contact us at service@valnoril.com within 30 days of delivery to request a return. Include your order number, the item concerned, and the reason for your request. We will provide instructions and a designated return address after reviewing the request.

Eligible returns

For a change-of-mind return, the jewelry should be unworn, undamaged, and in a resalable condition, with its original components and packaging where reasonably possible. Proof of purchase is required. Items that have been worn, altered, or damaged after delivery may not qualify for a change-of-mind return. Customized or personalized pieces and pierced jewelry with a broken hygiene seal may be excluded where applicable law permits; any product-specific restriction should also be identified before purchase. These conditions do not limit mandatory consumer rights for faulty, damaged, or incorrectly supplied goods.

Shipping costs and damaged items

For an eligible change-of-mind return, you are responsible for return postage unless we say otherwise in writing. If we sent the wrong item or it arrived damaged or faulty, contact us with photographs so we can arrange an appropriate solution and cover reasonable return costs when a return is required. Please use a trackable service for customer-arranged returns; we cannot confirm receipt of an untracked parcel.

Refunds and exchanges

After receiving and inspecting an approved return, we will notify you of the outcome. Approved refunds are issued to the original payment method, ordinarily within 7 business days of inspection; your bank or payment provider may take additional time to post the credit. Original delivery charges are refunded where required by law or where the issue was our error. To exchange an item, contact us first so we can confirm availability and the return arrangements.

Do not mail products to our business contact address without instructions. If an item is missing, incorrect, or damaged on arrival, contact us promptly at service@valnoril.com or +86 15232338030. Customer service is available Monday–Friday, 9:00 a.m.–6:00 p.m. China Standard Time (UTC+8), excluding public holidays; requests received outside these hours will be reviewed during the next service period. The 30-day request period is measured from delivery, not from our response time. Nothing in this policy limits rights that cannot legally be excluded.